International Voice Process Customer Care

3 months ago


Bangalore Urban District Karnataka, India Kryfton Full time

? Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to

delinquent accounts. Appropriately follows up with customers when commitments for payment are not met

? Logs all borrower contacts into the loan servicing system

? Offer long term resolutions to customers to resolve delinquency

? Proficient use of an autodialing system to maximize effectiveness and increase contact ratios

? Required to make the prescribed number of contacts during the daily work schedule

? Familiar with the customer relations functions and the services offered

? Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

? This position requires strong customer service skills

? Must be fluent in English

? Overall knowledge and experience in mortgage loan servicing desirable but not required

? Graduate degree is preferred

? Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

? Must be willing to work in US timings

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (preferred)
- International Calling: 1 year (preferred)
- finance / Loans: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: On the road


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