Training Officer

1 week ago


Mumbai, India TP Full time

- Conduct training needs analysis in collaboration with business stakeholders.- Develop training modules on banking operations, financial products, KYC/AML, and customer service.- Deliver classroom, virtual, and on-the-job training sessions.- Evaluate training effectiveness through assessments and feedback.- Maintain training records and generate performance reports.- Continuously update content based on regulatory changes and business needs.- Improved process accuracy and compliance scores.- Enhanced employee confidence and customer satisfaction.- Reduced onboarding time for new hires.- Increased productivity and reduced rework.- Equip new hires and existing employees with in-depth knowledge of BFSI processes.- Ensure compliance with industry regulations and internal policies.- Improve customer handling skills and operational efficiency.- Reduce process errors and enhance quality metrics.- Support digital transformation through upskilling in fintech tools and platforms.



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