Training Officer

3 weeks ago

Mumbai, India Security and Intelligence Services (SIS) Full time

Job Purpose:

The Training Officer Facility Management is responsible for identifying training needs, developing training materials, and delivering effective training programs to facility management staff. This includes technical, safety, and soft-skills training to ensure operational efficiency, compliance with safety regulations, and continuous improvement in facility services.

Key Responsibilities:

Training Needs Analysis

  • Assess training and development needs of facility staff through surveys, interviews, and performance reviews.
  • Collaborate with facility managers and department heads to identify skills gaps.

Program Development

  • Design and develop training content related to facility operations, maintenance, safety, emergency preparedness, energy efficiency, and customer service.
  • Develop SOP-based training modules for maintenance technicians, housekeeping, security, and other support staff.

Training Delivery

  • Conduct induction training for new facility management staff.
  • Deliver on-site or classroom-based training sessions, demonstrations, and workshops.
  • Organize external training, certifications, or vendor-led sessions when necessary.

Compliance and Safety

  • Ensure all staff are trained in workplace safety, fire safety, first aid, and emergency evacuation procedures.
  • Maintain training records in compliance with local health, safety, and facility regulations.

Monitoring & Evaluation

  • Evaluate training effectiveness through feedback, assessments, and performance improvement.
  • Monitor the implementation of learned skills in daily operations.

Reporting

  • Maintain up-to-date records of training activities, certifications, attendance, and compliance.
  • Submit monthly training reports and improvement suggestions to management.

Qualifications and Skills:

Education:

  • Bachelor's Degree in Facilities Management, Human Resources, or related field.
  • Certifications in Training & Development, Safety (like OSHA), or Facility Management (e.g., IFMA, BIFM) preferred.

Experience:

  • 3–5 years of experience in facility management and/or training roles.
  • Proven experience in developing and delivering training programs.

Skills:

  • Strong communication and presentation skills.
  • Ability to engage diverse teams housekeeping, security).
  • Knowledge of FM operations: housekeeping, soft services , facility management , etc
  • Proficient in MS Office and basic LMS (Learning Management Systems).
  • Strong organizational and documentation skills.

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