Senior Manager- Account Management

2 weeks ago

India Revolut Full time

Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. The Outsourcing team is responsible for managing and overseeing outsourcing risks and other third-party arrangements, including regulatory obligations, operational resilience, and exit strategies. We're looking for an Outsourcing Manager to manage outsourcing oversight in India. You'll be the key point of contact for our primary service provider and local vendors, ensuring all contracts, SLAs, and governance meet Indian regulatory requirements. This is a unique opportunity to build the outsourcing framework from the ground up in one of our fastest-growing regions. Owning and implementing the third-party risk management policy and operating model for Revolut in India Managing outsourcing relationships, ensuring compliance with RBI outsourcing guidelines and Indian regulatory requirements Overseeing due diligence, risk assessments, and vendor monitoring for both intra-group and external providers Monitoring SLAs, downtime, subcontracting, patch management, and remediation plans to ensure service quality and operational resilience Collaborating with Compliance, Risk, and Operations to prepare audit-ready documentation, ensuring compliance with Indian regulatory obligations on outsourcing, capital adequacy, and operational resilience Providing guidance to staff on third-party risk management procedures and their ongoing accountability Preparing regular reports for senior management on outsourcing risks, compliance, and performance metrics Laying the foundation for a vendor management team in India as Revolut continues to scale A bachelor's degree in business, finance, law, economics, or a related field ~7+ years of experience in vendor management, outsourcing oversight, or third-party risk management within financial services or fintech ~ Solid knowledge of RBI outsourcing regulations and how they apply to financial institutions ~ Experience developing service monitoring frameworks, due diligence processes, and risk assessments for outsourced arrangements ~ Excellent stakeholder management skills across local and global teams ~ Fluency in English A risk management qualification Executive and board-level interaction experience Previous experience in Big 4 consulting or vendor risk advisory

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