Contact Centre Associate

3 days ago

Nagpur, India ProMax Events Full time

Experience: 2–4 years Employment Type: Full-time About ProMax Events ProMax Events is a leading event management company specializing in medical and corporate conferences , providing end-to-end event solutions with precision, creativity, and professionalism. Based in Nagpur , we bring together innovation and structure to execute high-impact conferences, symposiums, and experiences across India. Our culture blends the energy of a fast-paced creative agency , the discipline of corporate operations , and the warmth of a family-like team — making ProMax a place where ideas meet excellence. About the Role We’re seeking a Client Relations Associate who will serve as the primary bridge between our clients and internal teams. This role is perfect for someone who’s passionate about communication, thrives in fast-paced environments, and loves being at the heart of live event action. Manage end-to-end client communication , ensuring clarity, responsiveness, and satisfaction throughout the event lifecycle. Coordinate seamlessly with internal departments — production, creative, and logistics — to translate client needs into actionable deliverables. Prepare client reports, proposals, and presentations , ensuring high-quality documentation and presentation standards. Handle on-site client servicing with professionalism, ensuring smooth execution and proactive issue management. Drive new business development , identify potential clients, and contribute to the company’s growth through relationship-building and lead conversion. Maintain accurate documentation, contact reports, and status trackers using internal tools and Microsoft Suite. 2–4 years of relevant experience in client servicing, communication, or event management . ~ Strong verbal and written communication skills , with a flair for relationship management. ~ Proficiency in Microsoft Word, Excel, PowerPoint , and familiarity with CRM or project coordination tools. ~ Creative mindset with attention to detail and a strong sense of ownership. ~ A natural team player who thrives on collaboration and creative problem-solving. Willing to travel frequently and at short notice — travel is an integral part of the role. Work with a passionate, creative, and high-performing team that’s shaping the future of brand experiences. Get hands-on exposure to India’s most dynamic events and corporate experiences. Opportunities for career growth, skill development, and client-facing leadership.

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