Customer Service Representative

12 hours ago


Delhi Gurgaon Gurugram Delhi NCR, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, emails, and other customer inquiries in a professional and courteous manner.

Key Responsibilities:
  • Customer Communication: Handle customer inquiries, resolve issues, and provide accurate information about products and services.
  • Call Handling: Manage inbound and outbound calls to ensure timely resolution of customer queries and concerns.
  • Documentation: Document all customer interactions, follow-up actions, and resolutions in a clear and concise manner.
  • Performance Metrics: Meet performance targets such as call resolution time, customer satisfaction, and service levels.
  • Continuous Learning: Stay updated on company products, services, and policies to effectively assist customers.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions.
  • Time Management: Ability to manage multiple customer interactions simultaneously.
  • Technical Skills: Proficiency in using computer systems and software applications.
What We Offer:
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and advancement within the company.
  • Positive Work Environment: A positive and supportive work environment.


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