
Strategic Business Transformation Specialist
5 hours ago
Job Overview:
We are seeking a highly skilled Strategic Business Transformation Specialist to play a critical role in shaping the future of our unified communications and contact center experience.
This is an exciting opportunity for a seasoned professional to collaborate with global stakeholders, identify business challenges, and transform them into technical requirements.
Main Responsibilities:
- Gather and document business and technical requirements
- Develop project plans and oversee the software development lifecycle
- Create storyboards, process flows, and visuals to improve system understanding
- Mentor junior team members and drive testing and release coordination
- Support projects with a focus on measurable business outcomes and monitor KPIs and analytics
Qualifications:
To be successful in this role, you will need a Bachelor's degree in IT or a related field, 5+ years of experience in business/system analysis, and excellent facilitation and communication skills.
Key Skills:
- Business and technical requirement gathering and documentation
- Project planning and management
- Software development lifecycle oversight
- Mentoring and coaching
- KPI monitoring and analytics
About This Role:
This is a challenging and rewarding opportunity to make a meaningful impact on our organization. If you have a passion for strategic business transformation and are looking for a new challenge, we encourage you to apply.
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