Application Support Specialist

11 hours ago

Rajahmundry, Andhra Pradesh, India beBeeProgress Full time ₹ 10,00,000 - ₹ 20,00,000

We are seeking an experienced Application Support Engineer with strong knowledge of Progress Openedge (ABL/4GL) to provide production support, issue resolution, and monitoring for business-critical applications.

This role involves handling incidents proactively, ensuring application stability, and working closely with users and development teams.

  • Provide L2/L3 support for applications built on Progress Openedge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience
  • Strong hands-on experience with Progress Openedge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical, and communication skills.

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