
Customer Relationship Specialist
1 day ago
We are seeking a skilled and experienced Key Account Executive to join our team. As a Key Account Executive, you will be responsible for ensuring query resolution within 24 hours and achieving delivery and service quality norms.
Job Responsibilities:
- Ensure customer satisfaction by resolving queries promptly and efficiently.
- Handle dental specific queries pertaining to our services and provide coordination as necessary.
- Sell additional services to generate revenue.
- Tabulate and record responses from customers on excel sheets and generate relevant reports.
- Schedule appointments for patients and coordinate with the required doctor who shall visit the patient.
- Follow up to ensure that appropriate actions were taken on customers' requests.
Requirements:
- 2-5 years of experience in Tele Sales/After Sales Support/Customer support.
- Bachelor's Degree in any discipline.
- Excellent communication skills, both written and verbal.
- Strong problem solving and analytical skills.
- Self-driven and comfortable with a fast-paced environment.
- Ability to grasp quickly and self-learn.
Benefits:
Our company offers a budding team with ample opportunities for growth. We are committed to providing a supportive and dynamic work environment that fosters innovation and collaboration.
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