Customer Relationship Specialist

1 day ago


Borivli, Maharashtra, India beBeeAccount Full time ₹ 6,00,000 - ₹ 12,00,000
Key Account Executive Job Description

We are seeking a skilled and experienced Key Account Executive to join our team. As a Key Account Executive, you will be responsible for ensuring query resolution within 24 hours and achieving delivery and service quality norms.

Job Responsibilities:

  1. Ensure customer satisfaction by resolving queries promptly and efficiently.
  2. Handle dental specific queries pertaining to our services and provide coordination as necessary.
  3. Sell additional services to generate revenue.
  4. Tabulate and record responses from customers on excel sheets and generate relevant reports.
  5. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient.
  6. Follow up to ensure that appropriate actions were taken on customers' requests.

Requirements:

  • 2-5 years of experience in Tele Sales/After Sales Support/Customer support.
  • Bachelor's Degree in any discipline.
  • Excellent communication skills, both written and verbal.
  • Strong problem solving and analytical skills.
  • Self-driven and comfortable with a fast-paced environment.
  • Ability to grasp quickly and self-learn.

Benefits:

Our company offers a budding team with ample opportunities for growth. We are committed to providing a supportive and dynamic work environment that fosters innovation and collaboration.



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