
Customer Service Ambassador
2 days ago
Job Title: Guest Services Associate
About the Role:
The Guest Services Associate plays a crucial part in delivering exceptional customer service to our members and guests. This role involves providing attentive and polished service, ensuring that all interactions reflect our high standards of hospitality and excellence.
Key Responsibilities:
- Welcome guests, present menus, and assist with food and beverage selections
- Take accurate orders and coordinate with the kitchen and bar teams for timely service
- Maintain a clean and organized environment before, during, and after service
- Anticipate guest needs and resolve issues promptly
- Provide menu recommendations and answer questions about ingredients or preparation methods
- FOLLOW club protocols for service delivery, billing, and table turnover
- Support private dining experiences and member events
- Monitor inventory levels and collaborate with the stewarding team as needed
Requirements:
- 0 - 2 years of experience in food and beverage service or hospitality operations
- Strong communication skills and a service-oriented mindset
- Knowledge of basic F&B service etiquette and order-taking protocols
- Presentation and grooming skills are essential
- Ability to work in a fast-paced environment while maintaining attention to detail
- Familiarity with POS systems is an added advantage
- Flexibility to work shifts, weekends, and holidays as per operational needs
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