
Customer Service Ambassador
2 days ago
We are seeking a customer service professional to join our team.
The role of Customer Support Representative involves providing exceptional customer service and support to clients or customers. The primary objective is to ensure customer satisfaction, resolve queries, and maintain a positive image of the company.
Key responsibilities include:
- Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Taking ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Requirements for this role include:
- Excellent communication skills (verbal and written)
- Empathy and patience when dealing with customers.
- Understanding of CSAT and FCR (Customer Satisfaction Survey & First Call Resolution)
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a customer service role is beneficial but not mandatory.
- Bachelor's degree or equivalent qualification.
- Flexible to work in UK/US shifts.
This is an exciting opportunity for someone who is passionate about delivering excellent customer service and working in a dynamic team environment.
Interview Mode: Face-to-Face
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