
Customer Service Representative
2 weeks ago
Job Overview
We seek a skilled Technical Support Specialist to provide remote technical assistance and application problem resolution for Aspect products.
Main Responsibilities:
- Provide excellent customer service and teamwork skills to maintain and enhance customer relationships.
- Gather knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues using available tools, resources, and documentation.
Ideal Qualifications:
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Ability to learn complex software tools quickly.
Key Skills:
- Proficiency in main Aspect products and strategy.
- Excellent written and verbal communication skills.
- Ability to use professional concepts to solve routine problems.
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