Customer Service Representative

2 weeks ago


Kolkata, West Bengal, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

We seek a skilled Technical Support Specialist to provide remote technical assistance and application problem resolution for Aspect products.

Main Responsibilities:

  • Provide excellent customer service and teamwork skills to maintain and enhance customer relationships.
  • Gather knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues using available tools, resources, and documentation.

Ideal Qualifications:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Ability to learn complex software tools quickly.

Key Skills:

  • Proficiency in main Aspect products and strategy.
  • Excellent written and verbal communication skills.
  • Ability to use professional concepts to solve routine problems.


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