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Academic Support Lead

1 week ago

Mysore, Karnataka, India University Of The People Full time
Introduction

University of the People is a leading online educational institution that seeks to make higher education accessible to everyone. With over 152,000 students from around the world, we're dedicated to creating a transformative impact.

Job Requirements

We're looking for a highly skilled Program Advising Manager to lead our Program Advising team. This role requires a deep understanding of university processes, excellent leadership skills, and a passion for delivering high-quality service to our students.

Responsibilities
  1. Lead a large team of Program Advisors to ensure seamless delivery of services to our students.
  2. Evaluate, coordinate, and improve the overall performance of the Program Advising team.
  3. Collaborate with other teams to enhance processes and achieve departmental goals.
  4. Ensure student satisfaction through effective conflict resolution and complaint handling.
Competencies
  • Proven experience in contact center metrics and reporting.
  • Able to derive actionable insights from data.
  • Strong team development and leadership skills.
  • Tech-savvy with ability to work remotely in an international team.