Instructional Support Manager

7 days ago


Mysore, Karnataka, India University Of The People Full time

**About the University of the People**

The University of the People is a pioneering institution in higher education, dedicated to providing accessible and affordable academic programs to students worldwide. As a non-profit, tuition-free university, we strive to break down barriers and make quality education a fundamental human right.

**The Role: Program Advising Manager**

We are seeking an experienced Program Advising Manager to lead our team in delivering exceptional student support services. The successful candidate will oversee the end-to-end performance of our Program Advising team, ensuring high-quality service delivery, goal achievement, and process improvement.

Key Responsibilities:

  • Evaluate, coordinate, and deliver high-quality service for our students
  • Own and oversee end-to-end performance, including service quality, goals achievement, and process improvement
  • Continually improve students' experience throughout all channels of communication
  • Handle student complaints and ensure high student satisfaction
  • Identify creative solutions to challenges as they arise
  • Ensure that staff are aligned with university policies and code of behavior
  • Create a culture of high-performance and continuous learning and improvement within the department

Requirements:**

  • Minimum education: Bachelor's degree
  • Fluent English level
  • Minimum 3 years' experience as a manager
  • Working knowledge of industry trends and metrics
  • Experience in a Global online Edtech startup is a big advantage

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