IT Infrastructure Operations Manager

5 days ago


Mysore, Karnataka, India eJAmerica Full time
eJAmerica Job Description

Company Overview

eJAmerica is a leading provider of innovative IT solutions. Our mission is to deliver exceptional support services and successful service delivery.

Job Summary

The Project Manager - Operations will be responsible for managing IT Infrastructure support operations, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of operations management and project management expertise to deliver high-quality support services and successful service delivery.

Key Responsibilities:

Operations Management:

• Oversee daily IT support operations for clients, ensuring timely and effective resolution of issues.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
• Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Manage a team of support staff, providing guidance, training, and performance evaluations.
• Coordinate with other departments to ensure seamless service delivery and client satisfaction.
• Manage escalation of complex issues and work towards prompt resolutions.

Project Management:

• Lead the planning, execution, and closing of implementation projects, ensuring they are completed on time, within scope, and budget.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Communicate project status, risks, and issues to stakeholders and senior management.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Ensure that all project documentation is complete, accurate, and up to date.
• Facilitate project meetings, including kick-offs, status updates, and post-implementation reviews.

Qualifications:

• Bachelors degree in Information Technology, Science or related field.
• Minimum of 5 years of experience in IT Infrastructure Operations Management, DC Operations and Project Management.
• Proven track record of managing support operations and leading implementation projects successfully.
• Strong understanding of production support operations and experience with ITIL or similar frameworks.
• Proficiency in Microsoft office products, project management tools and methodologies (e.g., Agile, Scrum, Waterfall),
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle multiple tasks and projects simultaneously, with a strong focus on detail and accuracy.
• PMP or similar project management certification is a plus.

Key Competencies:

• Technical: Good skills in Network and Microsoft products, ITIL based tools. Knowhow of Amazon Cloud Services will be an advantage.
• Problem-Solving: Ability to analyze complex issues, identify root causes and implement effective solutions.
• Leadership: Strong team management skills with the ability to motivate and develop team members.
• Communication: Excellent verbal and written communication skills for effective interaction with clients, team members, and stakeholders.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines and deliver high-quality results.

Customer Focus: Commitment to providing exceptional support and service to clients

  • Mysore, Karnataka, India eJAmerica Full time

    At eJAmerica, we are seeking a highly skilled IT Operations Manager to lead our implementation projects.This is an exciting opportunity for a motivated professional to oversee daily IT support operations, ensuring timely and effective resolution of issues. As the ideal candidate, you will possess a blend of operations management and project management...


  • Mysore, Karnataka, India Vena Energy Full time

    The O&M Manager – Wind Power Plant is responsible for managing the operations and maintenance (O&M) of a 100 MW wind power plant in alignment with the O&M quality plan. This role requires close coordination with the OEM, internal stakeholders, and O&M contractors to ensure high plant performance, availability, and compliance with safety standards.Key...


  • Mysore, Karnataka, India eJAmerica Full time

    Job DescriptionJob Summary:The Project Manager - Operations will be responsible for managing IT Infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of operations management and project management expertise to deliver high-quality support services and successful...


  • Mysore, Karnataka, India eJAmerica Full time

    Job DescriptionLocation: Mysore, KarnatakaLooking for immediate joiners or those who can join within 30 daysTiming: The job involves working in US shifts as per business requirementsDepartment: IT Infrastructure Operations and Project ManagementJob Summary:The Service Delivery Manager - Operations will be responsible for managing IT Infrastructure support...


  • Mysore, Karnataka, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • Mysore, Karnataka, India Vodafone Idea Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer...


  • Mysore, Karnataka, India eJAmerica Full time

    eJAmerica Job DescriptionJob BriefeJAmerica is hiring a talented Network Services Manager to oversee IT Infrastructure support operations and lead implementation projects. The ideal candidate will have a strong background in IT Infrastructure Operations Management, DC Operations, and Project Management.Key Responsibilities:• Develop and implement strategic...


  • Mysore, Karnataka, India MatchaTalent Full time

    Willing to work in Mandya or Mysore Karnataka India About the Client Founded in 2005 our company has grown into one of the world s largest suitcase manufacturers recognized as the first and only luggage company listed on the Shenzhen Stock Exchange SCSE With a global turnover of RMB 3 billion in 2023 we are a leading player in the B2B and B2C...


  • Mysore, Karnataka, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...


  • Mysore, Karnataka, India eJAmerica Full time

    eJAmerica Job DescriptionJob RequirementseJAmerica is seeking a highly skilled Project Manager - Operations to join our team. The ideal candidate will have a strong background in IT Infrastructure Operations Management, DC Operations, and Project Management.Responsibilities and Duties:• Develop and implement strategic plans to improve IT Infrastructure...


  • Mysore, Karnataka, India iSOCRATES MAdTech Private Limited Full time

    About iSOCRATES :Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Execution(TM).iSOCRATES delivers globally proven, reliable, and affordable Strategy and Operations Consulting and Managed Services for marketers,...


  • Mysore, Karnataka, India eJAmerica Full time

    Business Development Manager – IT Outsourcing ServicesLocation: IndiaeJAmerica, a leading global IT outsourcing services company, is seeking a highly motivated and dynamic Business Development Manager to drive growth and expansion. This role involves engaging with clients for milestone-based IT projects, Build-Operate-Transfer (BOT) initiatives, and IT...


  • Mysore, Karnataka, India eJAmerica Full time

    Job DescriptionBusiness Development Manager IT Outsourcing ServicesLocation: IndiaeJAmerica, a leading global IT outsourcing services company, is seeking a highly motivated and dynamic Business Development Manager to drive growth and expansion. This role involves engaging with clients for milestone-based IT projects, Build-Operate-Transfer (BOT) initiatives,...


  • Mysore, Karnataka, India Vodafone Idea Limited Full time

    Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location Mysore Zone Job Purpose The TSM appoints and manages Channel Partners to effectively service retailers, expand distribution and strengthen trade relationship and conducts rigorous performance reviews in his territory.  He/She is...


  • Mysore, Karnataka, India Mig Staffing Full time

    Job Description : We are seeking a highly skilled and experienced Manager, Data Engineering to build, train, and lead our Data Engineering team in architecting, implementing, and optimizing scalable data pipelines and infrastructure. The ideal candidate will possess deep technical expertise in data engineering, strong leadership capabilities, and a thorough...


  • Mysore, Karnataka, India Teamlease Digital Private Limited Full time

    **Job Description:**We are looking for a skilled Warehouse Operations Coordinator to join our team at Teamlease Digital Private Limited.The successful candidate will be responsible for overseeing warehouse operations, including receiving, storing, and dispatching goods. They will ensure accurate inventory management, compliance with safety standards, and...


  • Mysore, Karnataka, India Triveni Engineering & Industries Limited Full time

    About UsTriveni Engineering & Industries Limited (TEIL) is a leading industrial conglomerate in India, boasting over 90 years of experience across diversified businesses. As one of India's largest integrated sugar and ethanol manufacturers, and a prominent player in Power Transmission and Water & Wastewater treatment solutions, Triveni has established itself...


  • Mysore, Karnataka, India Rotimatic Full time

    About RotimaticRotimatic is a global leader in the development of smart kitchen appliances. Our innovative products use AI and IoT technologies to make meal preparation easier and healthier.We are seeking an experienced Technical Program Manager to lead our manufacturing operations and drive the success of our product line.Key ResponsibilitiesContract...

  • Process associate

    3 weeks ago


    Mysore, Karnataka, India Instant IT technology Full time

    Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.Coordinate with internal and external clients and provide assistance on phone and resolved all queries.Ensure optimal level of customer services and collaborate with brokers, and stakeholders for all requests.Maintain knowledge on all...


  • Mysore, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time

    Job SummaryWe are seeking a skilled Maintenance Operations Director to oversee the maintenance activities of our organization in Irbid, Jordan. The successful candidate will be responsible for planning, coordinating, and directing maintenance activities to ensure efficient operation of machinery and equipment.The ideal candidate will have a Bachelor's Degree...