Support Operations Lead

4 days ago


Mysore, Karnataka, India Cloud Counselage Full time

**Job Description:**

We are looking for a Support Operations Lead to join our team at Cloud Counselage. The ideal candidate will have a proven track record of delivering excellent customer experiences and driving business growth.

About the Company:

Cloud Counselage is a leading provider of innovative solutions, and we are committed to excellence in all that we do.

Key Responsibilities:

  • Understand the product, company, and space to provide accurate clarifications and solutions
  • Be responsible for providing support across WhatsApp, Facebook, Instagram, Twitter, chat, email, and phone
  • Contribute to product development and fixes by reporting issues and suggestions shared by customers
  • Provide prompt and fast resolution and ensure that the solution is given in time
  • Participate in meetings and activities held to improve customer satisfaction and business performance
  • Maintain and update customer documentation as needed

Requirements:

  • 1-3 years of experience in customer support in a startup environment
  • Experience in managing financial operations and handling support across multiple channels
  • Managerial experience and ability to work in a fast-paced startup environment

Benefits:

  • 20-40% hike on current CTC
  • Opportunity to grow quickly in a dynamic company
  • Flexible work hours and remote work options


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