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Mortgage Operations Lead

1 week ago

Mysore, Karnataka, India Moder Full time

About Moder:

Company Overview

Moder is a technology-driven outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. Our team consists of industry experts who provide end-to-end component-based outsourcing solutions, managing one-off projects to becoming an extension of the customer service or operations team.

We strive to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Job Description

We are seeking an exceptional candidate to join our team as a Manager of Operations. This role will be responsible for managing processes in servicing within the rapidly evolving US Mortgage Banking industry.

The ideal candidate will have a proven track record in operations, leveraging their industry knowledge, exceptional communication skills, and ability to expand market presence and revenue growth.

Key Responsibilities

  • Team Management: Supervising and managing a team of agents, team leaders, and assistant managers, including their performance, productivity, and adherence to business regulations and procedures.
  • Work Allocation: Assigning tasks, projects, and client assignments based on each team member's skill set and workload capabilities.
  • Maintaining Quality Standards: Conducting frequent quality audits to identify improvement areas and provide feedback to Team leaders and agents.
  • Establishing Quality Control Processes: Monitoring data integrity, system performance, and overall project success.
  • Collaboration: Working with key stakeholders across departments to gather requirements, communicate project updates, and address concerns throughout the transition process.
  • Change Management: Developing and implementing change management strategies.
  • Training and Support: Coordinating training sessions and providing ongoing support to the functional team to facilitate a successful transition.
  • Budget and Resource Management: Managing project budgets and allocating resources efficiently to achieve project goals within financial constraints.
  • Detailed Documentation: Maintaining detailed documentation of process, milestones, and outcomes. Regular reporting to leadership and project stakeholders.
  • Process Optimization: Identifying opportunities for process optimization and system enhancements, driving ongoing improvements in efficiency and effectiveness.
  • Audit Preparation: Preparing and reviewing documents for internal and external audits.
  • SLA Management: Ensuring all processes and deadlines for service level agreements are met.
  • Presentation Development: Preparing presentations and materials for client and prospective client meetings.