IT Infrastructure Operations Manager
4 days ago
The eJAmerica Project Manager - Operations will be responsible for overseeing the IT Infrastructure support operations, ensuring smooth production support, and leading implementation projects. This role requires a combination of operations management and project management expertise to deliver high-quality support services and successful service delivery.
Key Responsibilities:
Operations Management:
- Oversee daily IT support operations for clients, ensuring timely and effective resolution of issues.
- Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
- Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
- Manage a team of support staff, providing guidance, training, and performance evaluations.
- Coordinate with other departments to ensure seamless service delivery and client satisfaction.
- Manage escalation of complex issues and work towards prompt resolutions.
Project Management:
- Lead the planning, execution, and closing of implementation projects, ensuring they are completed on time, within scope, and budget.
- Develop detailed project plans, including timelines, milestones, and resource allocation.
- Communicate project status, risks, and issues to stakeholders and senior management.
- Collaborate with cross-functional teams to define project requirements and deliverables.
- Ensure that all project documentation is complete, accurate, and up-to-date.
- Facilitate project meetings, including kick-offs, status updates, and post-implementation reviews.
Qualifications:
- Bachelor's degree in Information Technology, Science, or related field.
- Minimum of 5 years of experience in IT Infrastructure Operations Management, DC Operations, and Project Management.
- Proven track record of managing support operations and leading implementation projects successfully.
- Strong understanding of production support operations and experience with ITIL or similar frameworks.
- Proficiency in Microsoft office products, project management tools, and methodologies (e.g., Agile, Scrum, Waterfall).
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle multiple tasks and projects simultaneously, with a strong focus on detail and accuracy.
- PMP or similar project management certification is a plus.
Key Competencies:
- Technical: Good skills in Network and Microsoft products, ITIL-based tools. Knowledge of Amazon Cloud Services is an advantage.
- Problem-Solving: Ability to analyze complex issues, identify root causes, and implement effective solutions.
- Leadership: Strong team management skills with the ability to motivate and develop team members.
- Communication: Excellent verbal and written communication skills for effective interaction with clients, team members, and stakeholders.
- Time Management: Efficiently manage time and prioritize tasks to meet deadlines and deliver high-quality results.
Candidate Requirements
eJAmerica seeks a highly motivated and experienced professional to fill this critical role.
-
IT Infrastructure Operations Manager
3 days ago
Mysore, Karnataka, India EJAmerica Full timeJob SummaryThe Technical Operations and Implementation Specialist will be responsible for managing IT infrastructure support operations, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of technical expertise and project management skills to deliver high-quality support services and successful service...
-
Digital Operations Leader
3 days ago
Mysore, Karnataka, India EJAmerica Full timeOverview of the Role:eJAmerica is seeking a highly skilled Digital Operations Leader - IT Infrastructure to join our team. As a key member of our organization, you will be responsible for managing IT infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects.The ideal candidate will have a blend...
-
Infrastructure Project Manager
3 hours ago
Mysore, Karnataka, India EJAmerica Full timeJob DescriptionEJAmerica's Infrastructure Project Manager will be responsible for planning, executing, and closing implementation projects, ensuring they are completed on time, within scope, and budget. The ideal candidate will have experience in IT Transition Projects, a strong understanding of production support operations, and proficiency in project...
-
IT Operations Manager
12 hours ago
Mysore, Karnataka, India EJAmerica Full timeJob OverviewEJAmerica seeks a skilled IT Operations Manager to oversee the smooth production support for clients and lead implementation projects. This role requires expertise in both operations management and project management to deliver high-quality support services and successful service delivery.The ideal candidate will have a strong understanding of...
-
Mysore, Karnataka, India EJAmerica Full timeAbout EJAmericaEJAmerica is seeking an experienced Technical Operations and Implementation Specialist to join our team. As a key member of our IT infrastructure operations team, this individual will play a critical role in ensuring the smooth operation of our client-facing services.The ideal candidate will have a strong background in IT infrastructure...
-
Mysore, Karnataka, India EJAmerica Full timeAbout the RoleThe Technical Operations and Implementation Specialist will be responsible for managing IT infrastructure support operations, ensuring smooth production support, and overseeing implementation projects.This role requires a blend of technical expertise and project management skills to deliver high-quality support services and successful service...
-
Operations Maintenance Manager
4 weeks ago
Mysore, Karnataka, India Vena Energy Full timeThe O&M Manager – Wind Power Plant is responsible for managing the operations and maintenance (O&M) of a 100 MW wind power plant in alignment with the O&M quality plan. This role requires close coordination with the OEM, internal stakeholders, and O&M contractors to ensure high plant performance, availability, and compliance with safety standards.Key...
-
Service delivery manager – it services
3 days ago
Mysore, Karnataka, India EJAmerica Full timeLocation: Mysore, KarnatakaLooking for immediate joiners or those who can join within 30 daysTiming: The job involves working in US shifts as per business requirementsDepartment: IT Infrastructure Operations and Project ManagementJob Summary:The Service Delivery Manager - Operations will be responsible for managing IT Infrastructure support operations for...
-
Network Services Manager
1 week ago
Mysore, Karnataka, India eJAmerica Full timeJob DescriptionJob Summary:The Project Manager - Operations will be responsible for managing IT Infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of operations management and project management expertise to deliver high-quality support services and successful...
-
Mysore, Karnataka, India eJAmerica Full timeJob DescriptionLocation: Mysore, KarnatakaLooking for immediate joiners or those who can join within 30 daysTiming: The job involves working in US shifts as per business requirementsDepartment: IT Infrastructure Operations and Project ManagementJob Summary:The Service Delivery Manager - Operations will be responsible for managing IT Infrastructure support...
-
Technology Project Management Specialist
3 days ago
Mysore, Karnataka, India EJAmerica Full timeeJAmerica is looking for a Technology Project Management Specialist to manage IT infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects.The ideal candidate will have a blend of operations management and project management expertise to deliver high-quality support services and successful...
-
Service delivery manager – it services
16 hours ago
Mysore, Karnataka, India EJAmerica Full timeJob Summary: The Service Delivery Manager - Operations is responsible for managing IT Infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of operations management and project management expertise to deliver high-quality support services and successful service...
-
Manager - Retail Franchisee Operations
3 weeks ago
Mysore, Karnataka, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Mandarin Internal Audit Manager
4 weeks ago
Mysore, Karnataka, India MatchaTalent Full timeWilling to work in Mandya or Mysore Karnataka India About the Client Founded in 2005 our company has grown into one of the world s largest suitcase manufacturers recognized as the first and only luggage company listed on the Shenzhen Stock Exchange SCSE With a global turnover of RMB 3 billion in 2023 we are a leading player in the B2B and B2C...
-
Manager - Retail Store Operations
4 weeks ago
Mysore, Karnataka, India Vodafoneidea Full timeJob DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...
-
Manufacturing Operations Manager
1 day ago
Mysore, Karnataka, India Rotimatic Full timeJob DescriptionWe are looking for a highly skilled Manufacturing Operations Manager to join our team at Rotimatic.About Rotimatic:Rotimatic is an innovative company that has revolutionized the kitchen appliance industry with its AI-powered, IoT-enabled roti-making machine. Our mission is to empower millions of households globally to enjoy fresh, homemade...
-
Project and Support Services Leader
4 days ago
Mysore, Karnataka, India eJAmerica Full timeThe eJAmerica organization is seeking a skilled professional to take on the position of Project Manager - Operations. The selected candidate will be responsible for overseeing the IT Infrastructure support operations, ensuring smooth production support, and leading implementation projects. This role requires a unique blend of operations management and...
-
Business Development Manager
6 days ago
Mysore, Karnataka, India eJAmerica Full timeBusiness Development Manager – IT Outsourcing ServicesLocation: IndiaeJAmerica, a leading global IT outsourcing services company, is seeking a highly motivated and dynamic Business Development Manager to drive growth and expansion. This role involves engaging with clients for milestone-based IT projects, Build-Operate-Transfer (BOT) initiatives, and IT...
-
Business Development Manager
6 days ago
Mysore, Karnataka, India eJAmerica Full timeJob DescriptionBusiness Development Manager IT Outsourcing ServicesLocation: IndiaeJAmerica, a leading global IT outsourcing services company, is seeking a highly motivated and dynamic Business Development Manager to drive growth and expansion. This role involves engaging with clients for milestone-based IT projects, Build-Operate-Transfer (BOT) initiatives,...
-
Manager - Data Engineering
3 weeks ago
Mysore, Karnataka, India iSOCRATES MAdTech Private Limited Full timeAbout iSOCRATES :Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Execution(TM).iSOCRATES delivers globally proven, reliable, and affordable Strategy and Operations Consulting and Managed Services for marketers,...
