Student Success Strategist
4 days ago
**Program Advising Manager**
We are seeking an experienced Program Advising Manager to join our team at the University of the People. This role offers a unique opportunity to make a meaningful impact on the lives of students worldwide by providing exceptional support services and driving academic success.
About the Job**
The Program Advising Manager will be responsible for leading a large team of advisors, evaluating their performance, and driving improvements in service quality, goal achievement, and process efficiency. The ideal candidate will have a proven track record of success in managing high-performing teams, driving business growth, and improving customer satisfaction.
Key Responsibilities:**
- Develop and implement strategic plans to achieve team objectives and improve student outcomes
- Lead and manage a high-performing team of advisors, providing coaching, mentoring, and development opportunities
- Collaborate with cross-functional teams to drive business growth, improve processes, and enhance the student experience
- Monitor and analyze key performance indicators (KPIs) to inform decision-making and drive continuous improvement
- Foster a culture of innovation, creativity, and continuous learning and improvement within the team
Requirements:**
- Minimum education: Bachelor's degree
- Fluent English level
- Minimum 3 years' experience as a manager
- Working knowledge of industry trends and metrics
- Experience in a Global online Edtech startup is a big advantage
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