Export Operations Coordinator
5 days ago
About BDP International:
We are a dynamic organization that values diversity and community. Our core values are deeply ingrained in our global culture.
We offer exciting career opportunities for individuals seeking growth and development within a collaborative environment.
PSA BDP serves over 5,000 customers, including leading multinational companies in various industries.
Job Responsibilities:
- Act as the primary point of contact for clients, providing timely and accurate information regarding their shipments.
- Address customer inquiries and resolve issues related to export shipments, ensuring high levels of customer satisfaction.
- Coordinate the export process for both ocean and air shipments, from booking to final delivery.
- Collaborate with internal teams to ensure all shipment requirements are met.
- Schedule pickups, track shipments, and ensure timely delivery in accordance with customer requirements and industry regulations.
- Prepare and review export documentation, such as bills of lading, airway bills, and commercial invoices, ensuring accuracy and compliance with international trade regulations.
- Ensure compliance with customs regulations, export laws, and other relevant policies for both ocean and air shipments.
- Liaise with customs brokers, carriers, and other stakeholders to facilitate smooth clearance and transport of goods.
- Monitor shipment status and provide regular updates to customers and internal teams.
- Maintain accurate records of all export transactions and generate reports as needed.
- Proficiency in Microsoft Office and experience using freight forwarding software systems.
- Responsible for sending reports and reviewing shipments on a regular basis.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Academic Qualifications:
- Minimum 3-4 years of work experience from a Freight Forwarding Ocean Exports background.
- Good communication and presentational skills.
- Experience from a customer service background.
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