Executive Leader

1 week ago

Thāne, Maharashtra, India beBeeExperienced Full time ₹ 1,75,28,000 - ₹ 2,09,23,200

Leadership Position

We are seeking an exceptional leader to oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

Key Responsibilities:

  • Team Management
    • Oversight and direction of a team of IT support technicians.

Workload Management: Effective management and distribution of the team's workload, prioritization of tasks, and timely resolution of support requests.

  • Technical Guidance
    • Providing technical guidance and support to team members.

Training and Development: Training new team members on company policies, procedures, and technical skills, with ongoing support and development opportunities.

  • Performance Monitoring
    • Monitoring team performance, identifying areas for improvement.

Conflict Resolution: Resolving conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

  • Communication
    • Effective communication with team members, management, and other stakeholders.

Process Improvement: Identifying and implementing process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution
    • Collaboration with the team to diagnose and resolve technical issues.

Compliance: Ensuring adherence to relevant industry standards and company policies.

  • Documentation
    • Maintenance of accurate and up-to-date documentation of IT support processes and procedures.

Continuous Learning: Staying current with the latest technologies and trends in IT support, providing ongoing training and development for the team.

Requirements:

  • Educational Qualification: Engineering Diploma/BE Degree / BTech
  • Certifications (Good to Have):
    • ITIL V4
    • Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate
  • Technical Skills:
    • Hands-on experience in Azure AD & On-prem management
    • Hands-on experience in Intune - Policy creation & implementation
    • Hands-on experience in Windows Server Management
    • Hands-on experience in MDE & compliance management
    • Hands-on experience in Qualys tool in vulnerability management
    • Good knowledge in VLAN & Network troubleshooting
    • Good knowledge in Netskope cloud proxy solution
    • Good knowledge in DLP
    • Hands experience in various Audit management like ISO 27001, PCIDSS etc

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