Field Service Technician

2 days ago

Ahmedabad, Gujarat, India beBeeMechanical Full time ₹ 40,00,000 - ₹ 80,00,000
Service Support Specialist

We are seeking a skilled professional to provide on-site service support and strengthen customer satisfaction.

  • Attend field complaints and ensure timely resolution at customer sites across the region.
  • Handle commissioning calls to verify correct installation, testing, and performance.
  • Diagnose and troubleshoot mechanical and electrical issues with a preference for Gas Engine experience.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).

Qualifications & Experience:

  • Diploma/Graduate in Mechanical or Electrical Engineering with Gas Engine experience preferred.
  • 3-4 years of relevant experience in field service, installation, or maintenance.

Key Skills & Competencies:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.

Performance Indicators (KRA/KPI):

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.

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