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Service Team Leader
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Job Summary:
Supervises small groups of employees who install, service, and repair equipment and machinery.
Key Responsibilities:
Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality. Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations. Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes. Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
