Junior Service Desk Technician

6 days ago


Ahmedabad, Gujarat, India Emapta Global Full time
Shape the Future of IT Support Without Sacrificing Your Time
Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have evenings to relax, recharge, and focus on what matters most—making it ideal for professionals in IT services who value both career growth and personal well-being.
Job Description
As a Junior Service Desk Technician , you will be the go-to person for resolving IT issues, ensuring efficient system setups, and maintaining smooth user experiences. Your role combines hands-on troubleshooting, proactive monitoring, and collaboration with global teams to deliver top-tier technical support.
Job Overview
Employment type: Full-time
Shift: Monday–Friday, 12 PM – 9 PM IST
Work setup: Onsite, Hanover - GSS, 206, 2nd Floor, Binori Bsquare I, Opp Hathisingni Vadi, Iscon Ambli Road, Ahmedabad, Gujarat
Exciting Perks Await
Competitive Package
Medical Life Insurance
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit Qualifications We Seek
Diploma or bachelor's degree in Information Technology, Computer Science , or related field (or equivalent work experience)
1–3 years of experience in IT support, helpdesk, or service desk roles
Proficiency in troubleshooting desktop and laptop hardware, operating systems, and peripherals
Strong problem-solving and analytical skills with the ability to recommend alternative solutions
Excellent communication and customer service skills to build rapport and maintain relationships with users
Your Daily Tasks
Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues, including:
Password resets (AD, 3rd party software, voicemail pin resets)
User

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