Dynamics 365 CE Functional Support Role

2 days ago

Hyderabad, Telangana, India beBeeApplication Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title: D365 CE Application Support Specialist

    Job Summary:

We are seeking a detail-oriented and proactive professional to provide day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications.

Key Responsibilities:

  • Support functional and application-related issues in Dynamics 365 CE as a second- or third-line resource.
  • Provide technical support for modules such as Sales, Customer Service, Marketing, or Field Service.
  • Analyze and troubleshoot business process issues and resolve functional tickets raised by end-users.
  • Assist with configuration changes (e.g., forms, views, dashboards, security roles, business rules).
  • Participate in UAT, release validation, and documentation of fixes or enhancements.
  • Collaborate with the technical team to debug and resolve deeper system issues.
  • Develop and deliver training sessions or create user guides for new features or process changes.
  • Communicate with stakeholders, business analysts, and end-users to capture functional requirements.
  • Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

    Required Skills and Qualifications:

  • 0-2 years of hands-on experience with Dynamics 365 CE functional support.
  • Strong understanding of CE modules (Sales, Service, etc.) and business processes.
  • Familiarity with configuring forms, views, dashboards, security roles, queues, etc.
  • Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
  • Basic understanding of Power Platform and its integration with Dynamics CE.
  • Effective communication skills to coordinate with business teams and technical staff.

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