Dynamics 365 CE Application Support Specialist

20 hours ago

Hyderabad, Telangana, India beBeeApplication Full time ₹ 9,00,000 - ₹ 14,50,000
Job Description

As a skilled Application Support Consultant, you will be responsible for delivering exceptional support to our customers across Dynamics 365 CE modules. You will act as a subject matter expert, providing in-depth knowledge of business processes and system configuration to ensure smooth operations.

Key responsibilities include:

  • Acting as L2/L3 support for functional and application-related issues in Dynamics 365 CE
  • Providing application support for modules like Sales, Customer Service, Marketing, or Field Service
  • Troubleshooting business process issues and resolving functional tickets raised by end-users
  • Analyzing and supporting configuration changes (e.g., forms, views, dashboards, security roles, business rules)
  • Assisting in UAT, release validation, and documentation of fixes or enhancements
  • Coordinating with technical team (Platform/Dev) to debug and resolve deeper system issues

The ideal candidate will have strong understanding of CE modules and business processes, along with excellent communication skills to coordinate with business teams and technical staff.

Required Skills and Qualifications

To succeed in this role, you will require:

  • 3-9 years of hands-on experience with Dynamics 365 CE functional support
  • Strong understanding of CE modules (Sales, Service, etc.) and business processes
  • Familiarity with configuring forms, views, dashboards, security roles, queues, etc.
  • Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows
  • Basic understanding of Power Platform and its integration with Dynamics CE
Benefits

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. If you are passionate about technology and eager to learn, we encourage you to apply.

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