Microsoft Dynamics

3 weeks ago

Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

Job Title: D365 CE - Support Consultant

Job Location: Hyderabad, India

Shifts: Rotational Shifts

Worksite: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary:

We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution, user support, and system configuration to ensure smooth business operations.

Key Responsibilities:

  • Act as L2/L3 support for functional and application-related issues in Dynamics 365 CE.
  • Provide application support for modules like Sales, Customer Service, Marketing, or Field Service.
  • Troubleshoot business process issues and resolve functional tickets raised by end-users.
  • Analyze and support configuration changes (e.g., forms, views, dashboards, security roles, business rules).
  • Assist in UAT, release validation, and documentation of fixes or enhancements.
  • Coordinate with technical team (Platform/Dev) to debug and resolve deeper system issues.
  • Conduct training sessions or create user guides for new features or process changes.
  • Communicate with stakeholders, business analysts, and end users to capture functional requirements.
  • Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills:

  • 0 to 2 years/Freshers of hands-on experience with Dynamics 365 CE functional support.
  • Strong understanding of CE modules (Sales, Service, etc.) and business processes.
  • Familiarity with configuring forms, views, dashboards, security roles, queues, etc.
  • Ability to debug issues by reviewing audit history, workflows, business rules, and Power Automate flows.
  • Basic understanding of Power Platform and its integration with Dynamics CE.
  • Good communication skills to coordinate with business teams and technical staff.

Preferred Skills (Good to Have):

  • Microsoft certification: PL-200, MB-910, MB-210, or similar.
  • Exposure to Azure DevOps, work item tracking, and release pipelines.
  • Experience working in an ITIL framework for support ticket management.
  • Familiarity with Power BI, Excel templates, or reporting tools for CE.

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