D365 CE Support Expert

2 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,21,75,000
Job Title: D365 CE Platform Support Consultant

We are seeking a skilled professional to provide support for Dynamics 365 Customer Engagement platform.

About the Role

This role involves resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment.

The successful candidate will have strong hands-on experience in the platform layer of Dynamics 365 Customer Engagement and be able to troubleshoot and resolve complex technical issues.

Key Responsibilities:

  • Provide L2/L3 support for Dynamics 365 CE platform issues.
  • Troubleshoot and resolve incidents related to Business Rules, Web Resources, Integration issues (REST API, Azure Logic Apps, etc.), system performance issues, data sync problems, and customization defects.
  • Participate in change requests, enhancements, and deployment validation.
  • Work closely with business analysts and functional teams to understand the issue and deliver fixes.
  • Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.).
Required Skills and Qualifications

The Ideal Candidate Will Have:

  • Strong understanding of Power Platform, Dataverse, and Dynamics 365 architecture.
  • Experience in creating/debugging Plugins, Custom Workflows (C#), JavaScript, and Power Automate.
  • Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.).
  • Familiarity with DevOps, CI/CD processes, and ALM tools for Dynamics.
  • Strong analytical, communication, and coordination skills.
Benefits

This role offers a unique opportunity to work with a dynamic team and contribute to the success of our organization.

We offer a competitive compensation package and opportunities for growth and development.

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