DevOps Leader

2 days ago

Kanpur, Uttar Pradesh, India beBeeCloud Full time US$ 1,60,000 - US$ 2,00,000
Job Title: DevOps Architect

As a DevOps Architect, you will play a key role in delivering Sycamore SaaS product offerings to our Bio-Pharma customers using cutting-edge technologies. You will design, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Key Responsibilities:
  • Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
  • Help implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership.
  • Ensure smooth operations of Sycamore SaaS products.
  • Take complete ownership of customer implementations, including SLA and SLO.
  • Automate, enhance, and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
  • Drive critical processes in SaaS Operations, such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
  • Drive disaster recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations for secure operations.
  • Carry out ongoing production ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS platform for work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
  • Represent Cloud Operations in InfoSec meetings and develop and drive secure procedures.
  • Help obtain and maintain various certifications.
  • Be a good team player and leader when needed for a high-performance Cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, managing operations and operational issues, establishing a culture of high performance, ownership, delivery focus, and continuous improvement, implementing and carrying out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer.
  • Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.
Essential Experience:
  • Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
  • Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
  • Strong understanding of how to build, scale, and manage complex multi-product/service environments.
  • Building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
  • Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.
Desired Experience:
  • Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.

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