
Incentive Operations Director
1 week ago
Our organization is seeking an experienced Reward Operations Manager to lead the operational delivery of all reward activities. This role will ensure governance, accuracy, and compliance in day-to-day processes while driving continuous improvement and automation through systems.
- This role will lead the operational delivery of reward processes including job architecture, salary ranges, market profiles, benefits administration oversight, and incentive scheme governance.
- The ideal candidate will act as a second point of escalation for BAU queries, partner with Payroll to ensure benefit processes are accurate and compliant, and oversee cyclical reward activities ensuring timelines and quality standards are met.
Key Responsibilities:
- Lead the operational delivery of reward processes including job architecture, salary ranges, market profiles, benefits administration oversight, and incentive scheme governance.
- Act as 2nd point of escalation for BAU queries (stage 1 resolution handled by Analysts and Retail Incentive Specialist).
- Oversee and project manage cyclical reward activities (e.g. TGBS, Annual Compensation Review) ensuring timelines and quality standards are met.
- Partner with Payroll (UK and international) to ensure benefit processes are accurate and compliant, acting as managerial back-up for UK benefits governance.
- Coach, mentor, and develop the Reward Analysts to build capability and resilience in the team.
- Oversee ad-hoc reward projects ensuring delivery against agreed objectives.
- Drive process improvement, automation, and standardisation of reward operations across markets.
- Maintain strong compliance with legal, tax, and data protection requirements in all reward processes.
- Significant experience in Reward/Compensation & Benefits operations within a complex, multi-country organisation.
- Strong people management skills with experience leading analysts/specialists.
- Advanced Workday capability (reporting, compensation modules) desirable.
- Proven ability to manage cyclical reward processes to tight deadlines.
- Strong analytical skills with advanced Excel / modelling capability.
- Confident communicator able to influence at senior levels and manage escalations.
This role offers opportunities for career development and growth within our organization, as well as the chance to work with a talented team of professionals. We are committed to providing a supportive and inclusive environment that allows individuals to thrive and reach their full potential.
We offer competitive compensation and benefits packages to attract and retain top talent. Our organization values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.
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