HR Operations Specialist

7 days ago

Thāne, Maharashtra, India beBeeEmployee Full time ₹ 2,16,000 - ₹ 2,40,000
Job Overview">

The Employee Service Manager role is a key position within our HR team, responsible for addressing employee queries related to payroll, HR policies, benefits, and other internal processes. This individual will act as the first point of contact for employees, ensuring timely resolution of concerns while maintaining accurate and confidential employee records.

Responsibilities:

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  • Provide exceptional customer service and support to employees regarding payroll, HR policies, benefits, and internal queries.">
  • Log, track, and ensure timely resolution of employee concerns, escalating complex cases to senior HR team members when required.">
  • Coordinate with HR, Payroll, and Finance teams to resolve issues efficiently and effectively.">
  • Develop and maintain accurate and up-to-date knowledge bases, FAQs, and employee self-service tools to enhance employee experience.">
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Requirements & Qualifications:

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  • Bachelor's degree in Human Resources, Business Administration, or a related field.">
  • At least one year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).">
  • Basic knowledge of labor law and payroll practices preferred.">
  • Strong communication skills, with proficiency in Spanish required and English a plus.">
  • Excellent organizational and problem-solving skills, with ability to maintain confidentiality and handle sensitive information.">
  • Proficiency with MS Office and HRIS/Payroll tools is an advantage.">
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Key Competencies:

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  • Service-oriented mindset and strong interpersonal skills.">
  • Attention to detail, quick learning, and adaptability.">
  • Team player with ability to collaborate effectively.">

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