E-Commerce Automotive Parts Customer Advocate

2 days ago

Aurangabad, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 14,00,000

Job Overview

Customer Service Representative Job Description

We are seeking a skilled and customer-focused professional to provide exceptional service to customers through multiple channels.

Key Responsibilities:

  • Manage daily customer requests via shared mailbox and provide support across various platforms.
  • Evaluate customer complaints and resolve issues promptly while ensuring satisfaction.
  • Facilitate product sales and process returns as needed.
  • Identify customer needs to achieve satisfaction and develop solutions accordingly.
  • Maintain records of customer interactions, comments, and concerns.
  • Provide feedback to management on customer trends and emerging issues.
  • Collaborate with team members and departments to find effective solutions.
  • Develop and document knowledge into valuable content.
  • Continuously enhance knowledge of products and services.

Requirements and Qualifications:

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge is essential.
  • Technical or engineering background.
  • Excellent English proficiency.
  • Strong analytical and problem-solving skills to diagnose problems effectively.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centric approach with adaptability to different personalities.
  • Teamwork skills for collaboration with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to set goals and pursue self-improvement.
  • Capability to perform under pressure.

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