Technical Support Services Manager

7 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Support Engineering Manager

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group. The ideal candidate will be able to manage a professional support team, including skills development and performance management.

Key Responsibilities:
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Required Skills and Qualifications:
  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
Benefits:
  • 100% work-from-home
  • Learning and development
  • Competitive salary
  • Recognition rewards
  • Annual leave
Additional Information:

We offer a fast-paced environment where you'll need to be comfortable taking responsibility for delivering to customers and enjoying challenges. You will also need to care deeply about your team, their skills, and their career development.

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