Sales Operations Team Lead

2 weeks ago

Bengaluru, Karnataka, India MarketStar Full time

About MarketStar

We are a people-first organization with a passion for creating growth for our clients, employees, and community. For over 35 years, we have been generating revenue for innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We believe in cultivating career advancements for our people through mentorship, leadership, and career development programs. Our MarketStar Foundation supports our communities through service and support.

Our Team

We are proud of our award-winning workplace culture and being named a top employer. Our six core values are embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we work together to drive innovation and success.

Job Description: Digital Marketing Team Lead

We are seeking a results-driven Digital Marketing Team Lead to spearhead our digital marketing efforts, driving revenue growth and optimizing campaign performance. The ideal candidate will lead a team of Account Executives, ensuring the successful execution of digital marketing strategies across various channels, fostering a high-performance culture, and delivering outstanding results for our clients.

Responsibilities:

  • Team Management.
  • SLA and Performance Management.
  • Operational Management.
  • Hiring, Coaching and Mentoring.
  • Leadership.
  • Leave and Attrition Management.

Key Responsibilities:

  • Lead and mentor a team of Account Executives, providing guidance on digital marketing strategies.
  • Set clear performance goals and KPIs for the team, regularly reviewing and assessing progress to ensure targets are met.
  • Facilitate ongoing training and development to enhance team skills, stay updated on industry trends, and adopt best practices.
  • Foster a collaborative, motivated team environment focused on achieving both individual and group success.
  • Drive revenue growth by identifying opportunities for cross-selling, upselling, and enhancing existing client accounts through innovative digital strategies.
  • Work closely with the sales and account management teams to align campaign goals with client objectives and maximize ROI.
  • Collaborate with the creative, content, and analytics teams to execute high-impact campaigns across channels (SEO, PPC, social media, email marketing, etc.).
  • Marketing strategy, client communication, and performance optimization.
  • Provide strategic insights and recommendations to clients, aimed at driving business growth.
  • Continuously assess and improve processes to streamline workflow, optimize resource allocation, and enhance overall efficiency.
  • Implement and promote the use of automation tools to increase productivity, reduce manual work, and drive campaign efficiency.

Qualifications:

  • Experience in sales, customer support, account management, marketing, or consulting.
  • 3+ years of experience managing and developing a team.
  • 8+ years of work experience in sales, account management, customer support, marketing, or consulting.
  • BA/BS degree or equivalent practical experience.
  • Experience working against assigned revenue targets and driving sustainable growth.
  • Experience motivating, inspiring, and driving teams to achieve sustainable growth.

Mandatory Skills:

  • Team Management.
  • Problem-Solving.
  • Critical-Thinking.
  • Digital Marketing.
  • Display Advertising.
  • Programmatic-Advertising.
  • Advertising Sales.
  • Account Management.
  • Presentation Skills.
  • Analytical Skills.

What's in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work, including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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