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CMDB Operations Manager

1 week ago

Hyderabad, Telangana, India Providence India Full time

We are looking for a seasoned CMDB operations manager to join our team at Providence India. This is an exciting opportunity to work with a dynamic team and contribute to the success of our Enterprise Asset Management (EAM) initiative.

About the Role

In this role, you will be responsible for overseeing the day-to-day operations of the Configuration Management Database (CMDB) within the ServiceNow platform. This includes data entry, maintenance, and updates, as well as ensuring the accuracy and integrity of the data within the CMDB through regular audits and reconciliations.

Key Responsibilities
  • Manage the CMDB, ensuring data accuracy and consistency.
  • Develop and maintain configuration management processes and procedures.
  • Integrate the CMDB with other IT service management (ITSM) and enterprise applications.
  • Generate and distribute reports on CMDB data.
  • Collaborate with stakeholders to identify and address CMDB-related requirements and issues.
  • Provide training and support to team members and end-users.
  • Implement process improvements to enhance CMDB efficiency and effectiveness.

The ideal candidate should have a strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations. A Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 3-5 years of experience in managing CMDB within the ServiceNow platform are required. ServiceNow Certified Implementation Specialist - CMDB certification is preferred.