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ServiceNow EAM and CMDB Expert

2 weeks ago

Hyderabad, Telangana, India Onwardpath Technology Solutions Private limited Full time

Job Summary

We are seeking a seasoned ServiceNow EAM and CMDB expert to lead our Configuration Management Database initiatives.

Responsibilities

  1. Develop and maintain CMDB processes, procedures, and policies to ensure data accuracy and consistency.
  2. Collaborate with stakeholders to identify and address CMDB-related requirements and issues.
  3. Provide training and support to team members and end-users on CMDB processes and best practices.
  4. Lead process improvements and implement changes to enhance CMDB efficiency and effectiveness.
  5. Work closely with IT, operations, and business stakeholders to integrate the CMDB with other IT service management (ITSM) and enterprise applications.
  6. Develop and maintain reporting and analytics capabilities to provide insights into CMDB data.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in managing CMDB within the ServiceNow platform.
  • ServiceNow Certified Implementation Specialist CMDB preferred.
  • Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations.