ServiceNow EAM Developer

7 days ago

Hyderabad, Telangana, India Gateway Search Full time

About the Job : We are seeking a skilled ServiceNow EAM Developer to join our client's team in Hyderabad. This role focuses heavily on managing and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. You will leverage your expertise in ServiceNow EAM, ITSM, and CMDB modules to ensure data integrity and drive efficient service management processes. Position : ServiceNow EAM Developer (CMDB Focus) Location : Hyderabad, India Mode : Hybrid Experience : 6-8 Years Responsibilities : CMDB Management and Optimization : - Design, implement, and maintain the CMDB within the ServiceNow platform. - Ensure data accuracy, completeness, and consistency in the CMDB. - Develop and implement CMDB data models, relationships, and identification rules. - Implement and manage CMDB reconciliation and normalization processes. - Monitor CMDB health and performance, identifying and resolving issues. - Develop and maintain CMDB documentation and best practices. ServiceNow EAM and ITSM Development : - Develop and customize ServiceNow EAM and ITSM modules to meet business requirements. - Implement workflows, business rules, and integrations within ServiceNow. - Develop and maintain ServiceNow scripts and automation. - Participate in ServiceNow upgrades and enhancements. Integration with Other Systems : - Integrate ServiceNow with other enterprise systems to ensure seamless data flow. - Develop and maintain APIs and integrations. Collaboration and Communication : - Collaborate with cross-functional teams, including IT operations, infrastructure, and development teams. - Communicate effectively with stakeholders at all levels. - Participate in requirements gathering and solution design sessions. Problem Solving and Troubleshooting : - Analyze and resolve complex technical issues related to ServiceNow EAM, ITSM, and CMDB. - Troubleshoot and debug ServiceNow scripts and configurations. Qualifications : Experience : - 6-8 years of experience as a ServiceNow Developer with a strong focus on CMDB management. - Proven experience with ServiceNow EAM and ITSM modules. Technical Skills : - Strong understanding of ServiceNow CMDB data model, architecture, and integrations. - Experience with CMDB reconciliation and normalization processes. - Proficiency in ServiceNow scripting (JavaScript, Glide). - Experience with ServiceNow workflows, business rules, and integrations. - Familiarity with ITIL best practices. - Experience with REST APIs and web services. Soft Skills : - Excellent analytical and problem-solving skills. - Strong attention to detail. - Effective communication and interpersonal skills. - Ability to collaborate with cross-functional teams. Preferred Qualifications : - ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist). - Experience with specific CMDB discovery tools. - Knowledge of specific EAM tools. - Experience with cloud based ServiceNow deployments. (ref:hirist.tech)

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