Vice President, Client Service Specialist

1 month ago


Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full time
About the Role

We are seeking a highly skilled and experienced Vice President, Client Service I to join our Middle Office team in Pune, MH. This is a hybrid role that requires a unique blend of business analysis, project management, and client service skills.

Key Responsibilities
  • Lead the implementation of the MO Account Onboarding Workflow project (NARF Automation) and the Client Account Profile (CAP) expansion, working closely with technology and operations teams.
  • Collaborate with stakeholders to gather requirements, develop test cases, and conduct testing to ensure seamless deployment of the solution.
  • Provide BAU client support and day-to-day processing, ensuring timely and accurate resolution of issues.
  • Participate in data reconciliations and issue resolution, working closely with the client and internal teams.
  • Support the delivery of the ODSM change book of work, ensuring timely and accurate implementation of changes.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 5 years of total work experience, preferably in business analysis, project management, or client service.
  • Experience in business/data analysis and requirements gathering, with a proven ability to communicate and collaborate across differing functions.
  • Knowledge of financial products and operational processes, with a strong understanding of Agile methodologies.
  • Ability to operate independently, with initial guidance, supervision, and knowledge transfer.
About BNY Mellon

BNY Mellon is a leading global financial services company, with a rich history of innovation and industry firsts. We offer a dynamic and inclusive culture, with a strong commitment to diversity and inclusion. Our benefits package includes highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey.



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