Vice President, Fund/Client Accounting Manager I

2 weeks ago

Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full time
Vice President, Fund/Client Accounting Manager I

About the Role

We are seeking a highly experienced and skilled Fund/Client Accounting Manager I to join our Global Custody Operations team in Pune - MH/ Chennai-TN HYBRID role. As a Vice President, Fund/Client Accounting Manager I, you will be responsible for managing client relationships, ensuring timely resolution of issues, and overseeing compliance with company standards.

Key Responsibilities

  • Monitor processes on a regular basis and take corrective action when required.
  • Maintain relations with the client contact and ensure that their needs are met.
  • Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
  • Ensure that all clients complaints are handled efficiently.
  • Escalate issues on a timely and proactive basis with clients and follow-up for timely resolution.
  • Document all client-facing team conference calls. Identify action items and track till closure.
  • Draft Monthly status reports for the client and higher Management.
  • Validate SLAs before the final sign off is done.
  • Plan and execute process improvement initiatives.
  • Ensure integrity of MIS
  • Oversee compliance of Company Standard Quality Systems
  • Provide logistics support & cross-functional co-ordination.
  • Ensure that all audit-related issues are closed.
  • Ensure communication of HR Policies to the team members.
  • Identify the skill gaps with team leads & highlight the same for action.
  • Track best practices and share the same with the team.
  • Knowledge and exposure to Six-sigma/Process re-engineering tools
  • Ensure all the risks areas been Identify in the process and proper controls are in place.
  • Validate the Month Books.
  • Conduct Skips in timely manner.
  • Ensure local business recovery plans are updated and tested in accordance with corporate standards.
  • Conduct Time and Motion study whenever it's required.

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