Client Service Leader

3 weeks ago


Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full time

About This Role

We are seeking a highly skilled Vice President, Client Service I to join our Middle Office team in Pune, MH. As a key member of our team, you will be responsible for managing requirements gathering, testing, and collaboration with technology on high-priority projects.

Main Responsibilities

  • Review process and data requirements for account management and client onboarding with ODSM and other operations SMEs.
  • Review existing data flow and operating model documentation, ensuring it is up-to-date, complete, and accurate.
  • Document business requirements in a form acceptable to the project governance.
  • Assist in the build of test cases and scenarios for different test streams, conduct testing, and document test results, issues, and issue resolution.
  • Deploy and support fully tested solutions with technology and provide BAU client support and day-to-day processing.
  • Participate in data reconciliations and issue resolution and support the delivery of the ODSM change book of work.

Requirements

  • Bachelor's degree or equivalent combination of education and experience is required.
  • Plus years of total work experience is preferred.
  • Experience in business/data analysis and requirements gathering is essential.
  • Documented requirements, preferably using Agile methodologies, and knowledge in financial products and operational processes are required.
  • A proven ability to communicate and collaborate across differing functions is essential.

About Us

At BNY Mellon, we pride ourselves on our inclusive culture and commitment to excellence. We are a global leader in the financial services industry, with a diverse workforce and a strong track record of innovation and achievement. We offer a highly competitive package of compensation, benefits, and wellbeing programs that reflect our values and support the well-being of our employees and their families.



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