Client Service Leader
3 weeks ago
About This Role
We are seeking a highly skilled Vice President, Client Service I to join our Middle Office team in Pune, MH. As a key member of our team, you will be responsible for managing requirements gathering, testing, and collaboration with technology on high-priority projects.
Main Responsibilities
- Review process and data requirements for account management and client onboarding with ODSM and other operations SMEs.
- Review existing data flow and operating model documentation, ensuring it is up-to-date, complete, and accurate.
- Document business requirements in a form acceptable to the project governance.
- Assist in the build of test cases and scenarios for different test streams, conduct testing, and document test results, issues, and issue resolution.
- Deploy and support fully tested solutions with technology and provide BAU client support and day-to-day processing.
- Participate in data reconciliations and issue resolution and support the delivery of the ODSM change book of work.
Requirements
- Bachelor's degree or equivalent combination of education and experience is required.
- Plus years of total work experience is preferred.
- Experience in business/data analysis and requirements gathering is essential.
- Documented requirements, preferably using Agile methodologies, and knowledge in financial products and operational processes are required.
- A proven ability to communicate and collaborate across differing functions is essential.
About Us
At BNY Mellon, we pride ourselves on our inclusive culture and commitment to excellence. We are a global leader in the financial services industry, with a diverse workforce and a strong track record of innovation and achievement. We offer a highly competitive package of compensation, benefits, and wellbeing programs that reflect our values and support the well-being of our employees and their families.
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