Technical Operations Specialist

We are seeking a highly skilled and experienced Online Business Manager to join our team. As an Online Business Manager, you will play a critical role in overseeing the operational aspects of our business, ensuring seamless execution of projects, and driving growth.

In this dynamic and fast-paced environment, you will have the opportunity to leverage your technical expertise, analytical skills, and leadership abilities to drive success. If you are passionate about organization, technology, and growth, and have a proven track record of delivering results, we encourage you to apply.

• Operations & Systems Management:
  • Design, improve, and maintain internal systems, SOPs, and workflows.
  • Set up and optimize tools, software, and automations for operational efficiency.
  • Track and improve documentation, filing systems, and knowledge hubs.
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier.
  • Monitor system uptime and implement process improvements.
• Project & Performance Management:
  • Lead internal, client-facing, and strategic projects from kickoff to completion.
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team.
  • Coordinate task assignments and manage project workflows across platforms.
  • Liaise with the CMO and external consultants to implement marketing and tech strategies.
• Team Leadership & Support:
  • Foster a culture of feedback, coaching, and collaboration.
  • Keep the team engaged, supported, and accountable without micromanaging.
  • Lead hiring, onboarding, and performance reviews.
  • Track team response time and workflow capacity.
  • Ensure clear roles and expectations across virtual teams.
  • Act as a liaison between contractors, stakeholders, and business owners.
• Strategic & Data-Driven Decision Making:
  • Align daily operations with long-term business strategy.
  • Analyze performance metrics and KPIs to guide operational decisions.
  • Use spreadsheets and formulas to support data analysis and reporting.
  • Prioritize resource allocation based on capacity and business needs.
• Client Success Management:
  • Oversee seamless onboarding/offboarding and proactive client communication.
  • Deliver a standout client experience through thoughtful systems and reliable service.
  • Maintain operational excellence that drives referrals and rave reviews.
• Risk & Resource Management:
  • Anticipate operational risks and implement proactive mitigation strategies.
  • Manage budgets and allocate resources effectively to support digital initiatives.

• 5+ years of experience in operations, systems, and people management.
• 2+ years of Digital Marketing experience.
• OBM certification strongly preferred.
• Fluent in English (written and verbal).
• Highly tech-savvy, analytical, and system-oriented.
• Experience within a service-related online business, like a marketing agency, is desired.
• Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com).
• Proven ability to lead remote teams with a focus on accountability and performance.
• Strategic thinker with long-term planning capabilities.
• Excellent communication and collaboration skills.
• Strong problem-solving and decision-making abilities.
• Skilled in using spreadsheets and formulas for data tracking and analysis.
• Familiarity with budgeting, expense tracking, and financial reporting.
• Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms).

• A competitive salary.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.

We are a growing US-based investment and consulting firm that specializes in helping high-revenue businesses scale. Our team is dedicated to delivering exceptional results and building strong relationships with our clients.