Customer Service Representative
6 days ago
White Horse Manpower Consultancy Private Limited seeks highly motivated individuals for the position of International BPO Voice Processes in India. As a customer service representative, you will play a critical role in delivering exceptional voice support to our international clients, ensuring their satisfaction through effective communication and problem-solving.
Your Key Responsibilities:
- Engage with international clients through inbound and outbound calls, providing responsive and courteous service.
- Resolve customer queries and complaints in a timely and efficient manner, escalating issues when necessary.
- Maintain accurate records of customer interactions and transactions, utilizing data to drive business decisions.
Requirements:
- Excellent verbal communication skills in English, with proficiency in other languages as required.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Familiarity with BPO processes and customer service standards, ensuring seamless service delivery.
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