Customer Service Representative
2 weeks ago
Customer Service Representative Role
Job Summary:
We are seeking a skilled Customer Service Representative to handle commercial customer interactions via email and phone. The ideal candidate will have a strong knowledge of banking products and excellent communication skills.
Key Responsibilities:
- Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely manner.
- Respond to customer emails and phone calls in a professional and courteous manner.
- Serve as the primary point of contact for Premier and Core clients, providing support for various banking products and services.
- Direct Treasury Management product and service requests to specialized teams.
- Assume ownership of customer interactions, resolving issues or escalating them to relevant departments when necessary.
- Maintain confidentiality and adhere to departmental policies and procedures.
- Enter customer information into databases and complete request forms accurately.
- Utilize computer systems to track customer interactions, gather information, and troubleshoot issues.
- Meet quality, attendance, and performance standards in a fast-paced call center environment.
- Promote continuous learning and improvement of Bank products and services.
Requirements:
- High school diploma or equivalent required.
- Minimum two years of customer service or commercial experience preferred.
- Strong data entry and computer skills essential.
- Knowledge of banking products and procedures helpful.
- Excellent communication and problem-solving skills required.
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