Director of Process Optimization and Excellence
4 days ago
Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide.
Our VisionWe aim to deliver exceptional customer experiences through innovative process improvement and digitization initiatives.
Role OverviewThe Associate Director-Process Excellence will lead cross-functional teams in implementing process improvements and driving efficiency across support functions.
Key Responsibilities- Lead and execute process improvement initiatives to eliminate costs, improve customer experience, and increase efficiency
- Establish positive working relationships with senior functional heads
- Develop a culture of continuous improvement and innovation within the organization
- Coach and guide teams to achieve strategic objectives
- Manage and execute key cross-functional organizational initiatives
- MBA degree or equivalent experience
- LSS Black Belt Certification or Management Consulting Experience
- Strong analytical, problem-solving, facilitation, and project management skills
- Experience in Value Stream Mapping and facilitating problem-solving workshops
We offer an estimated salary range of ₹12 lakhs - ₹20 lakhs per annum based on industry standards and location.
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Mumbai, Maharashtra, India Firstsource Full timeDirector Process Excellence Job DescriptionCompany OverviewFirstsource is a leading provider of customized Business Process Management (BPM) services. As a trusted custodian and long-term partner to 100+ leading brands, we offer solutions covering complete customer lifecycle across various industries.About the RoleWe are seeking an experienced Director...
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