Director of Process Optimization and Excellence

4 days ago


Mumbai, Maharashtra, India Firstsource Full time
About Firstsource

Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide.

Our Vision

We aim to deliver exceptional customer experiences through innovative process improvement and digitization initiatives.

Role Overview

The Associate Director-Process Excellence will lead cross-functional teams in implementing process improvements and driving efficiency across support functions.

Key Responsibilities
  • Lead and execute process improvement initiatives to eliminate costs, improve customer experience, and increase efficiency
  • Establish positive working relationships with senior functional heads
  • Develop a culture of continuous improvement and innovation within the organization
  • Coach and guide teams to achieve strategic objectives
  • Manage and execute key cross-functional organizational initiatives
Requirements
  • MBA degree or equivalent experience
  • LSS Black Belt Certification or Management Consulting Experience
  • Strong analytical, problem-solving, facilitation, and project management skills
  • Experience in Value Stream Mapping and facilitating problem-solving workshops
Salary Information

We offer an estimated salary range of ₹12 lakhs - ₹20 lakhs per annum based on industry standards and location.



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