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About Us
We are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance.
We blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Our legacy spans over 40 years.
Main Responsibilities:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
Benefits of Working with Us:
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
