Executive Team Lead

5 days ago

Ellore, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 20,00,000

At slice, our Customer Experience team is a dynamic group of professionals who thrive on empathy and precision. We're not just any team—we're the heart of our company, ensuring that every customer feels valued and appreciated.

As a Customer Experience Manager, you'll be at the forefront of delivering top-notch support, being a customer advocate, diving into problem-solving, keeping our knowledge base sharp, collaborating and innovating, staying ahead of the curve, ensuring resolution, and amplifying the customer voice.

What You Will Do:

  • Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams.

What You Will Need:

  • Bring Your Experience: Have at least 2 years in a customer-facing role? Great If you're a fresher with outstanding communication skills, we'd love to hear from you too.
  • Versatile Support: Be ready to tackle it all — handling calls, chats, and emails requires flexibility.
  • Customer-Centric Approach: We're all about our customers — you should be too.
  • Tech-Savvy: Familiarity with help desk software and remote support tools is a plus.
  • Communication Pro: Strong communication and problem-solving skills are essential.
  • Juggle Like a Pro: Multitask in our fast-paced environment, adapting quickly to whatever comes your way.

Life at Slice:

Competitive salaries. Flexible working hours. Extensive medical insurance. Tailored vacation policies. A reward system that celebrates hard work. Learning and upskilling opportunities. Good food, games, and a cool office to make you feel like home.

We believe in equality. Period.

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