
IT Technical Team Lead
4 days ago
About the Role:
The IT Service Desk Supervisor is a pivotal position within our organization, responsible for guiding the global Service Desk team to deliver exceptional service. This role involves leading team performance, supporting escalation management, and upholding service delivery standards to drive faster resolution and better user experiences.
This supervisor must combine technical expertise with strong leadership skills, modeling a culture of ownership, empathy, and relentless improvement that underpins our vision.
About You:
- You have excellent communication and interpersonal skills, able to effectively collaborate with cross-functional teams.
- You possess strong analytical and problem-solving skills, capable of resolving complex issues efficiently.
- You are proficient in using various software applications and systems, including CRM tools and help desk platforms.
- You have experience in managing and developing teams, driving performance improvements, and fostering a culture of excellence.
What We Offer:
- A competitive salary and benefits package, designed to attract and retain top talent.
- Ongoing training and development opportunities, enabling you to enhance your skills and advance your career.
- A dynamic and supportive work environment, where collaboration and innovation thrive.
- Regular feedback and coaching, helping you to achieve your goals and objectives.
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