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Technological Solutions Specialist

2 weeks ago

Nagpur, Maharashtra, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,00,000

We're seeking a skilled Deployment Officer to join our team. In this role, you will be responsible for ensuring the seamless deployment of software solutions and providing top-notch customer support.

About This Role
  • This is a dynamic position that requires technical expertise, strong communication skills, and a passion for delivering excellent user experiences.

You will work closely with customers to understand their business requirements and configure their accounts accordingly. Your attention to detail and problem-solving skills will be essential in troubleshooting issues and resolving them efficiently.

Key Responsibilities
  • Product & Customer Expertise
    • Develop a deep understanding of our software products and services
    • Act as the primary point of contact for customers, building trust-based relationships
    • Understand each client's business needs and configure their account settings
  • Deployment & Training
    • Lead onboarding and deployment activities at customer sites
    • Conduct training sessions for restaurant staff
    • Share best practices to help restaurants maximize the value of our software
  • Support & Troubleshooting
    • Provide remote and on-site support, ensuring high availability for customers
    • Take ownership of user issues, track tickets, collaborate with internal teams, and report on root causes
    • Escalate critical issues promptly while coordinating with internal teams for resolution
  • Customer Engagement & Advocacy
    • Communicate with users in clear, friendly, and professional language
    • Proactively engage with clients to anticipate needs and offer solutions
    • Delight customers and turn them into brand advocates

You'll Be a Strong Fit If You Have:

  • 0–2 years of experience in software deployment, technical support, or account management
  • Strong knowledge of hardware setup and troubleshooting
  • Excellent communication skills in English and additional languages
  • Ability to train and educate end users
  • Strong problem-solving skills, independent thinking, and ability to work under pressure
  • Highly available and willing to travel locally for client visits
  • Passion for technology, customer success, and delivering great user experiences