Senior Technology Operations Specialist

3 hours ago

Nagpur, Maharashtra, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description

We are seeking a highly skilled Senior Technology Operations Specialist to join our team. The ideal candidate will have extensive experience in analysing, troubleshooting, implementing and supporting Jira and Confluence Cloud, alongside expertise in Atlassian administration and troubleshooting.

Key Responsibilities
  • Develop and implement requirements in collaboration with senior technical management, product owners and project managers.
  • Deliver service improvements without unnecessary investment by working smarter and providing better tools.
  • Improve alignment of technology solutions with operational areas to focus on practical delivery of solutions architecture.
  • Act as a subject matter expert for Atlassian Jira and Confluence, and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until request is resolved.
  • Evaluate, diagnose, research, analyse and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users where applicable.
  • Ensure adherence to security policy surrounding platform standards and provides engineering solutions as directed by the security product roadmap.
  • Match operational requirements in the delivery of services around standards and engineering.
  • Own and manage user access permissions per security guidelines.
Required Skills and Qualifications
  • Extensive expertise in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Demonstrated ability in Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python and Groovy scripting for automating tasks.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields and workflow management.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
Benefits

The ideal candidate will have excellent communication skills at all levels, able to clearly articulate plans verbally and in written form.

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