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Exceptional Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated SPS Associate to join our team. As an SPS Associate, you will be responsible for providing exceptional support to our Selling Partners, ensuring their experience is remarkable. Your role will involve creating a high-performance culture that demonstrates ownership, accountability, and selling partner advocacy.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively manage sensitive issues. You will also be proactive in identifying trends and suggesting improvements, using logical reasoning and data interpretation skills.
Key responsibilities include responding to seller queries via phone, chat, and email, handling queries from sellers across the world, and following available guidelines while handling contacts to ensure seller experience.
A day in the life of an SPS Associate involves ensuring tools and resources are working before handling a contact, following guidelines while responding to seller queries, and highlighting issues through available mechanisms.
Required Skills and Qualifications- Speak, write, and read fluently in English
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
This role offers opportunities for growth and development, as well as a dynamic and supportive work environment.
OthersPlease note that this job requires flexibility and adaptability, with regular shifts on weekends, nights, and/or holidays.
